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Digital radiography is the backbone of modern diagnosis and treatment planning. When sensors fail, images disappear, or bridges stop working, your clinical workflow grinds to a halt. Our imaging specialists keep every component of your digital imaging ecosystem running smoothly.
From sensor acquisition to DICOM routing, we manage every layer of your digital imaging infrastructure so clinicians can focus on patient care.
Dexis is one of the most widely deployed imaging platforms in dentistry, and we know it inside and out. Our technicians handle fresh installations, version upgrades, database migrations, and sensor driver configuration. When Dexis images fail to capture, display corrupted thumbnails, or crash during acquisition, we diagnose the root cause — whether it is a USB controller conflict, a .NET framework dependency, or a database corruption issue — and resolve it quickly so your clinical workflow is not disrupted.
Carestream Dental and Schick sensors are precision instruments that require careful driver management and USB hardware compatibility. We troubleshoot intermittent capture failures, sensor not detected errors, and calibration drift across all Carestream and Schick product lines. Our inventory of loaner sensors means you are never without imaging capability while a sensor is out for repair, and our relationships with manufacturer support teams accelerate RMA turnaround.
Cone beam computed tomography systems generate massive 3D datasets that demand high-performance workstations, fast storage, and reliable networking. We configure CBCT viewing stations with the GPU, RAM, and display specifications recommended by manufacturers like Planmeca, Carestream, Dentsply Sirona, and Vatech. Our team handles DICOM routing between the CBCT scanner and your viewing software, ensuring studies are available on every workstation that needs them within seconds of acquisition.
A dental practice with four sensors and a panoramic unit can generate gigabytes of image data every month. We design image storage solutions that scale with your practice — from dedicated NAS devices with RAID redundancy to hybrid cloud architectures that replicate your image database offsite for disaster recovery. Automated retention policies archive older studies to lower-cost storage tiers without deleting them, keeping your primary server fast and responsive.
Dental imaging rarely exists in isolation. Images need to flow from sensors to practice management software like Dentrix, Eaglesoft, or Open Dental through TWAIN or DICOM bridges. We configure and maintain these integrations so that a single click in your PMS launches the correct imaging application, captures the image, and attaches it to the right patient chart automatically. When imaging bridge conflicts arise after software updates, our team resolves compatibility issues the same day.
Switching imaging platforms or upgrading to a new version should not mean losing years of patient images. We perform full database migrations with image-by-image verification, ensuring that every radiograph, panoramic, and CBCT study is transferred intact with correct patient associations. Our pre-migration checklists cover hardware compatibility, database backups, driver versions, and rollback plans so there is zero risk of data loss during the transition.
Whether you need help with a sensor that stopped working mid-patient or want to plan a full imaging platform migration, our team is ready to help.